When it comes to building trust with potential clients online, your website plays a crucial role. Your website is often the first point of contact that potential clients have with your brand, and it's essential to ensure that your website is conveying the right message. Unfortunately, there are several ways your website could break trust with potential clients, and in this post, I'll be exploring five specific examples.

1. Slow Loading Times ⏰

A website that takes too long to load can be frustrating for users, and it can lead to mistrust in your brand. If your website takes more than a few seconds to load, potential clients may assume that your site is outdated or unprofessional. According to research, 47% of users expect a website to load in 2 seconds or less, and 40% will abandon a website that takes more than 3 seconds to load. Test your website speed here >>

2. Outdated Content 📆

Your website should always have fresh and relevant content. If potential clients come across outdated information or expired promotions or dates, it can make them question the credibility of your brand. Keeping your website up-to-date not only helps build trust with potential clients, but it can also improve your search engine rankings. I love highlighting something new or exciting every month, so users know that everything is up to date!

3. Lack of Security🔒

If your website doesn't have proper security measures in place, it can put users' personal information at risk. A lack of security can cause potential clients to question the safety of their data, ultimately leading to a loss of trust. Make sure your website is using HTTPS and has an SSL certificate (that cute little lock icon in the address bar) to ensure that users' information is secure.

4. Inconsistent Branding 🎨

Your website should reflect your brand's message and values consistently. Inconsistent branding, such as mismatched colors or fonts, can make potential clients feel like they can't trust your brand. Make sure your website's design is cohesive and reflects your brand's personality and values.

Inconsistent branding can be detrimental to your website's ability to build trust with potential clients. Branding is about more than just logos and colors; it's about creating a cohesive identity that reflects your business's personality, values, and mission. If your website's branding is inconsistent, it can give the impression that your business is disorganized or lacks attention to detail.

5. Poor User Experience🖱️

A website that is difficult to navigate or has a confusing layout can make potential clients feel frustrated and uninterested in engaging with your website. A poor user experience can lead to mistrust in your brand and a negative perception of your business. Make sure your website is easy to navigate and has a clear layout that makes it easy for users to find the information they need.

To ensure a positive user experience on your website, it's important to prioritize ease of navigation and clear information architecture. Users should be able to easily find the information they're looking for, whether it's your contact information or details about your services or products. By prioritizing user experience and creating a website that is easy to navigate and understand, you can build trust with potential clients and increase the likelihood of them engaging with your brand.


Building trust with potential clients is an ongoing process, and your website plays a critical role in that process. By ensuring that your website has fast loading times, up-to-date content, proper security measures, consistent branding, and a user-friendly experience, you will increase the likelihood of building a positive and trustworthy relationship with your audience.

If you need help with improving your website, I offer VIP website days where I'll work with you to identify areas of improvement and create an action plan to help you build a more trustworthy website.

Book a VIP Day and take the first step towards building trust with your potential clients >>

-Heather

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